– Managed Jamf Pro instances for diverse business sectors, including banking, insurance, and multimedia, ensuring seamless Apple device operations.
– Developed comprehensive documentation, workflows, and support materials to streamline system administration and improve understanding of system topology.
– Contributed to automating enterprise system workflows, reducing manual effort and increasing operational efficiency.

– Worked extensively with OS X 10.9 and later, laying the foundation for expertise in macOS management.
– Acquired hands-on experience with Jamf Software Server (JSS), MySQL, and Tomcat, enhancing technical proficiency in Apple device management infrastructure.
– Developed software packages and configurations for streamlined deployment, contributing to operational efficiency.
– Collaborated with the global Mac team using the ServiceNow platform, resolving internal and cross-functional issues effectively.